Obstacles to getting real feedback are now mainly cultural, not technological; any business that isn’t learning from their users doesn’t want to learn from their users.
February 15, 2010
Usability Problems are Cultural
February 9, 2010
February 6, 2010
All Your Facebook Friend’s Phone Numbers
http://www.facebook.com/friends/?filter=pfp
That’s the link to all your facebook-friend’s phone numbers.
Every time I see one of those “I need ya phone numbers” things on facebook I post that link. Please do the same. At least until the phone companies fix the real problem by automatically backing up contacts from the phone “in the cloud
February 4, 2010
Deus Ex Ignorantia
- Felten’s Third Law
- Given an intractable and complex policy problem, people tend to look to areas they are not experts in to save the day.
For example,
Given a difficult technology policy problem, lawyers will tend to seek technology solutions and technologists will tend to seek legal solutions. … It’s easy to reject non-solutions in your own area because you have the knowledge to recognize why they will fail; but there must be a solution lurking somewhere in the unexplored wilderness of the other area.
— Ed Felton.